Help & Support
Real people, real answers. Reach us any way you like — or check the questions below.
Talk to us
We reply within 1 business day (Mon–Fri).
Common questions
How do I get help fast?
Text us or email support@bidvoice.ai — a real person answers. In the app, open More → Get help and it starts a text with your account info filled in (never your job data).
Is it really free to start?
Yes. You can run your whole contracting business — estimates, jobs, customers, proposals, scheduling, and payments — free forever, no credit card. Eden (the AI) unlocks on a 14-day free trial, then AI Pro is $49.99/mo. Cancel anytime.
How do I reset my password?
On the sign-in screen tap Forgot password — we email you a single-use link that expires in an hour. When your password changes, we email you a confirmation so you always know.
Do I have to pay for each person on my crew?
No. One subscription covers your whole company — every crew member and sub is included. We price the company, not the seat.
Does it work in Spanish?
Yes. You speak your language and your client reads theirs — Eden handles English ⇄ Spanish (and more) automatically.
What if I can't use voice on a job site?
Everything works by typing too, and capture works offline — it syncs when you're back in signal.
Will the AI prices be right for my area?
Eden's first numbers are a starting draft — you set your real prices, and Eden learns your price book so future bids come back closer to how you actually charge.
How do I cancel?
Anytime, from Settings — or just email support. Your free tools keep working; only the AI Pro trial/subscription ends.
Is my data private?
Your margin and private notes never appear on a client's proposal or PDF, each account sees only its own data, and photos/PDFs are shared through signed, expiring links. Eden is AI — nothing reaches a customer without your say-so.